Shipping & returns
SHIPPING & RETURNS
• WORLDWIDE EXPRESS SHIPPING with DHL Express GoGreen Plus.
We invest in DHL’s GoGreen Plus service to reduce the CO₂e emissions associated with our international shipments through the use of Sustainable Aviation Fuel (SAF).
• We aim to ship all orders within 48 hours, unless otherwise stated in the product description.
• Orders are processed Monday to Saturday, excluding public holidays.
• All orders are shipped from Tromsø, Norway. Estimated delivery times from dispatch are: Europe 1–3 days, USA 3–5 days, Australia 4–6 days and the rest of the world up to 12 days. Delivery times are estimates and may be affected by local customs clearance or other circumstances outside our control.
IMPORT DUTIES & TAXES
For international purchases above NOK 2,000 / €200 / $200, Rein Love Clothing covers applicable import duties and taxes. We want our international customers to know the cost of their purchase without unexpected charges upon delivery.
RETURNS & EXCHANGES
We hope you love your Rein Love pieces. If you wish to return or exchange an item, please notify us at hello@reinlove.com and return the item within 14 days of receipt.
Items must be returned unworn, unused and in their original condition with all original labels and tags attached. We do not sell used items and cannot accept returns showing signs of wear or use.
Return shipping is arranged and paid for by the customer unless otherwise agreed with Rein Love Clothing. We recommend using a tracked and insured shipping service, as the return remains the customer’s responsibility until it has been received by us.
INTERNATIONAL RETURNS & EXCHANGES
International return and exchange shipments must be shipped DDP (Delivered Duty Paid) and correctly declared as returned goods. The shipment must not result in any import duties, taxes, customs clearance fees or other charges being payable by Rein Love Clothing.
For orders originally shipped by Rein Love Clothing, the return shipment should be clearly marked:
“RETURN OF AWB [original AWB number] – [reason for return]”
Examples of the reason for return include RETURN FOR EXCHANGE, RETURN FOR REFUND or WARRANTY REPLACEMENT, as applicable.
For items originally purchased in our Brand Store in Tromsø and subsequently taken out of Norway by the customer, a copy of the original purchase receipt must be enclosed with the return shipment. Please also send a copy of the receipt to hello@reinlove.com before shipping the return.
Any duties, taxes, customs fees or other charges incurred by Rein Love Clothing as a result of an incorrectly declared or non-DDP return shipment may be deducted from the refund.
RETURN ADDRESS
Rein Love Clothing
Storgata 98
9008 Tromsø
Norway
Phone: +47 40 85 74 10
Email: hello@reinlove.com
Once shipped, please send your tracking number to hello@reinlove.com.
Once your return has been received and approved, we will issue a refund to the original payment method, or exchange the item for another size or colour if requested and available.
GIFT RETURNS
Items received as gifts may be exchanged for another item of the same value or higher. Any price difference, return shipping, new shipping costs and any applicable duties or taxes related to the exchange are the responsibility of the customer.
Norwegian Org. No.: 913 540 859 MVA
